What people really say about Spectrum
Customer reviews can be a goldmine of insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and service calls from other people’s experience. Plus, there’s usually a few positive gems in the mix that give you an idea of what a provider is like at its best.
(3.5/5)
“The service was good—a little expensive but good. Once I hit the second year of service, my bill went up an extra $20 a month.”
–Heather R.
Verified User
(2/5)
“My download and upload speeds are great, but the problem with it is that the service is inconsistent.”
–Christopher M.
(4/5)
“We have internet bundled with phone. Internet is fine. Phone is unreliable –sometimes doesn’t work for outgoing calls, sometimes people who call get no ring tone or busy signal.”
–Brina P.
Verified User
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2800 Spectrum customer reviews.
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Leslie P | 10-17-2023
Verified User
High cost and bad customer service, you wou
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Billz E | 10-17-2023
Had this trash for 4 years hoping for the best and it NEVER changes internet ALWAYS goes out without any update to wen it comes back 2-3 hours…getting out of this mess ASAP SMH
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Daniel S | 10-17-2023
The service is out at least 2 a month. Worst service from spectrum. Never provide an ETR and is usually out for over 24 hours. I had to purchase increased data for my hotspot to limit interruptions as I work from home The very instant that another service provider enters this new neighborhood I’m going to immediately cancel with Spectrum.
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Mikaela M | 10-17-2023
Thank you guys for going above and beyond to charge me extra for a service I NEVER asked for you. Absolutely uncalled for in every way. I’m so disappointed.
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Brenan R | 10-10-2023
This company provided me and my family with the worst service I have ever encountered. We had spectrum for 2 years and our internet never ran properly. We had intermittent outages constantly that we were never compensated for. We had service techs at our house about 6 or 7 times and never had the problem fully resolved with the disconnects. When the internet WAS working it almost never worked at a speed that was advertised. They raised our bill to 143 dollars a month for their “best” internet and most basic streaming package through their app, we didn’t even have receivers. We finally had enough of overpriced services and outages, so we decided to discontinue service. We disconnected the service 8 days into the billing cycle and they charged us for the entire billing cycle which we tried to dispute. By far the worst experience we’ve had with a service provider of any sort. So I’ll end with this if you want overpriced service that underperforms, terrible customer service, and companies that have malicious business practices/policies- this is the provider for you. I would advise anyone to steer clear of Spectrum.
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John L | 10-10-2023
Worse customer service I have ever encountered. It has taken me four calls to hopefully cancel my service. Each representative gives me a different story about cancelling the service. I will never deal with Spectrum again and tell everybody I know the bogus way they operate.
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Rose K | 10-10-2023
Verified User
Well to remedy my problem of paying 346.20 a month. I disconnected all my cable boxes and returned them. I also had the phone disconnect. Now my bill is still high but not as high as that "bundle" that they rope you into. My bill is under $100.00 for internet found my tv service elsewhere. My advice is to not bundle anything, it's a trap.
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Mike M | 10-10-2023
Is it possible to rate less than zero. Worst product and service ever. Don’t even know where to begin.
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Mike S | 10-10-2023
Worst company I have ever worked with. Also worst product ever. Do yourself a favor and pass on anything from spectrum.
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Tricia F | 10-10-2023
I had service with spectrum for many years. I canceled in 8/14 of this year. Apparently my billing schedule started on 8/5 thru 9/4. The problem is that they charged me $84.99 for 9 days!! Because they don’t prorate the services. I didn’t even have the equipment. The worst services and customer service is a joke. They understood my frustration. Yeah right! I don’t recommend spectrum to anyone!! I have a better internet service for half the price!!
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