What people really say about AT&T
Who knows AT&T better than the people who use it every day? Reading customer reviews can be a crucial step when choosing an internet provider. You get useful insights into common issues people have with their service and you get insider info about the pros and cons (ok, mostly cons) of a service. Though sorting through angry reviews might dent your confidence in a company, you can learn a lot about what to expect from customer service, billing practices, and the best ways to fix problems if you run into them. Just remember to take them with a grain of salt.
(3.5/5)
“The service was good—a little expensive but good. Once I hit the second year of service, my bill went up an extra $20 a month.”
–Heather R.
Verified User
(2/5)
“My download and upload speeds are great, but the problem with it is that the service is inconsistent.”
–Christopher M.
(4/5)
“We have internet bundled with phone. Internet is fine. Phone is unreliable –sometimes doesn’t work for outgoing calls, sometimes people who call get no ring tone or busy signal.”
–Brina P.
Verified User
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1603 AT&T customer reviews.
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SUSAN F | 10-17-2023
I was recently switched from Uverse to AT&T DirectTv streaming by AT&T, and I have AT&T internet. I was quite happy with Uverse, although it was expensive. I'm extremely unhappy now and will switch both TV and internet when I can. DirectTV streaming isn't easy: the picture frequently freezes at random intervals, and sometimes the app won't load even with repeated tries. And I was misled about what is advertised as unlimited DVR storage; it *is not* unlimited. Once you've hit 30 episodes of a series, earlier episodes are automatically deleted. Billing has been a mess; I didn't realize that my bill for internet and TV would now be separate, and so now that I'm locked into a contract, what I thought would be a $70 per month savings is now about $25. I was billed too much for my last weeks of Uverse, which should have already been paid for. I'm extremely unhappy and would advise NOT getting AT&T internet with DirectTV streaming.
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Margaret F | 10-17-2023
Very slow,dial up slow
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Kim U | 10-16-2023
They constantly lye to you. Every month they go up in price. And you don't get they internet speed you're paying for, I'm reporting them.
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Old Kustomer M | 10-10-2023
Worst service. Att is very bad when you inform them you are leaving services. Fiber optic is slow and not fixed by them till date. Stay without internet or phone rather then to be a AT&T customer.
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Rhonda D | 10-08-2023
Top speed is 12mbps. Seriously? That's MAYBE enough for 1-2 light users. We have a house full of serious users. Useless for us.
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Joan R | 10-08-2023
It's too slow, sometime no internet service at all. We have to use cell phone hot spot, could not open the pages.
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Joel R | 10-07-2023
This is the worst cell phone / internet provider ever . Seriously better off with a government paid cell phone
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Sharon B | 10-07-2023
I pay the highest level for speed and receive the slowest speed and the least in reception for my iPhone 12 Pro. As a widowed Senior Citizen, I have to pay exorbitant monthly fees.
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Patrick L | 10-06-2023
AT&T is garbage. The internet comes and goes at random and they raise the price normally every year but this year seems to be the year of greed for every major company so they decided to not only raise the price $5 back in July or so but then another $10 this month. I’m sick of continuing to pay more for nothing at all. As soon as I find something cheaper I’m leaving them after 10+ years.
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Robert W | 10-05-2023
Signal strength and consistency was initially good but drastically deteriorated. Service is deplorable. After several calls over several months, problems have not been addressed. I highly recommend trying to find an alternative Wi-Fi provider.
Was this review helpful? 14 2
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