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Overview of internet satisfaction and availability in Hawaii

Spectrum and Hawaiian Telecom are the primary internet service providers (ISPs) in Hawaii. Of the two, Spectrum’s cable internet service has the widest availability, but both services can be found throughout the Islands.

Hawaiians also have wireless internet options from Starlink’s low earth orbit satellite internet service and T-Mobile’s 5G fixed-wireless, both of which have excellent availability throughout Hawaii. While satellite and fixed-wireless internet provide service quality comparable to their fiber and cable competitors, specific customers, like gamers, may notice increased latency. That being said, most customers won’t even notice the difference in latency, but they certainly will notice the great rates and easy setup. In fact, T-Mobile received higher ratings than any other ISP in our annual customer satisfaction survey.

Internet providers received an average satisfaction rating of 3.5 out of 5 stars from customers in Hawaii.

That ranks Hawaii 50th nationwide for internet customer satisfaction.

Learn more about our methodology

Internet customer satisfaction in Hawaii

 3.5/5 average customer satisfaction rating
 50th national ranking for customer satisfaction

$63.18 average price per payment for internet, per household

87% of the time, advertised speeds meet household needs

3.5/5 average customer service rating of internet services

3.5/5 average reliability rating of services state-wide

1,401,709 people

3.05 average people per household

$75,401 average income per household

41 average age per household

54% of population employed


6% lower than national average

Ranked 46th nationally


9% higher than national average

Ranked 19th nationally


15% higher than national average

Ranked 3rd nationally


3% lower than national average

Ranked 41st nationally

Average download speed
108.6 Mbps

20.69% lower than national average
Ranks 41st nationally

Average upload speed
30.9 Mbps

47.47% lower than national average
Ranks 47th nationally
Compare your speed to the Hawaii average with our Speed Test.
If you’re looking for additional information about or the products, services and trends we write about, please reach out to us at

Fastest internet providers in Hawaii

Provider Avg download speed Avg upload speed Availability Order online
Spectrum 120.21 Mbps 12.5 Mbps 93.9% View Plans for Spectrum
Hawaiian Telcom 82.58 Mbps 92.17 Mbps 48.32% View Plans for Hawaiian Telcom
CenturyLink 14 Mbps 11.2 Mbps 83.13%
100% of people in Hawaii have access to 100Mbps or faster broadband, ranking 3rd nationally.

Internet by tech type

Internet tech type Avg download speed % of people with access % availability Learn more
5G Home 245 Mbps 100% 76.76% See all providers for 5G Home
Cable 1000 Mbps 99.14% 100% See all providers for Cable
DSL 72.93 Mbps 42.13% 77.53% See all providers for DSL
Fiber 802.73 Mbps 83.45% 40.41% See all providers for Fiber

Best cities for internet in Hawaii

Cities in Hawaii with the fastest internet

City Avg download speed Avg upload speed Fiber availability Fastest provider
Lahaina 128.19 Mbps 18.12 Mbps 11% Spectrum
Kahului 123.56 Mbps 24.56 Mbps 15% Spectrum
Kailua 122.28 Mbps 36 Mbps 22% Spectrum
Waianae 121.44 Mbps 47.29 Mbps 24% Spectrum
Pearl City 117.55 Mbps 17.65 Mbps 56% Spectrum
Waipahu 114.3 Mbps 37.58 Mbps 65% Hawaiian Telcom
Kihei 106.35 Mbps 18.22 Mbps 15% Spectrum
Mililani Town 103.88 Mbps 31.96 Mbps 54% Spectrum

Lahaina is the best city in Hawaii for internet, shooting to the top of the list thanks to a combination of record-setting average download speeds, wide fiber-optic internet availability, and the presence of a reliable and well-rated internet provider. Kahului and Kailua also earn top rankings, according to our data.

The most connected cities in Hawaii

City Population Percent with access to high speed internet Percent with access to fiber internet Percent with access to 3+ providers
Honolulu 415,180 100% 75% 100%
Kailua 51,511 100% 96% 100%
Kaneohe Station 9,694 100% 100% 100%
Kahului 29,075 100% 100% 100%

Honolulu is the most internet-connected city in Hawaii. Honolulu makes it to the top of the list due to the high number of its residents who have access not only to high-speed internet, but also to fiber internet specifically. A large number of Honolulu's residents also have access to three or more internet providers—an uncommon number of options compared to the rest of the state. Kailua and Kaneohe Station also make it to the top of our list.

Top cities in Hawaii


Population: 415,180

Median income: $83,946

81.02 Mbps
avg. download speed

26.69 Mbps
avg. upload speed

100% have access to high speed internet

74.64% have access to fiber internet

100% have access to 3 or more providers

Fastest ISP


Population: 73,579

Median income: $104,036

114.3 Mbps
avg. download speed

37.58 Mbps
avg. upload speed

100% have access to high speed internet

100% have access to fiber internet

100% have access to 3 or more providers

Fastest ISP
Hawaiian Telcom


Population: 51,601

Median income: $121,756

93.74 Mbps
avg. download speed

30.99 Mbps
avg. upload speed

100% have access to high speed internet

100% have access to fiber internet

100% have access to 3 or more providers

Fastest ISP

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Methodology relies on proprietary and exclusive data to analyze the customer and provider trends presented on this page. We analyze millions of results from our speed test tool to determine average statewide speeds, fastest speeds, and availability. Our annual customer satisfaction survey provides us with data for developing the satisfaction rating. We also draw from data provided to us directly by internet providers to determine available tech types and average speeds.

Hawaii FAQs

Which is the best internet provider in Hawaii?

T-Mobile was the highest-rated ISP in our latest customer survey. T-Mobile’s fixed-wireless internet service is affordable, fast, and convenient. The only thing T-Mobile 5G Home Internet doesn’t have is gig speeds. For those, you’d be better off going with Spectrum or Hawaiian Telecom.

Which is the fastest internet provider in Hawaii?

Both Spectrum and Hawaii Telecom’s Fioptics offset gigabit speeds in Hawaii. Both also come with unlimited data.

What is the cheapest Wi-Fi in Hawaii?

Hawaii Telecom has internet plans starting at $39.99 per month, but it requires a year contract. If you’re willing to pay around $50 per month, you can get T-Mobile or Spectrum, which both offer month-to-month contracts.

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